CUSTOMER SERVICE

Sarawak Energy’s 24/7 Customer Service Centre operates at two sites- Kuching and Miri to handle enquiries on technical and customer services.

We have also increased our touch-points to ensure that the customers are able to reach us via various mediums.

On this page, you can find retail counters near you or learn more about our available services below. Alternatively, you can contact us via email at customercare@sarawakenergy.com

OUR SERVICES

COUNTER LOCATIONS & OPERATING HOURS

Click on the individual region tabs to expand the table.

INTERNAL WIRING CONTRACTORS

This list was last updated on  1 October 2021.

REGISTERED ELECTRICAL CONSULTANT

This list was last updated on 30 September 2021.

REGISTER OR RENEW AS AN INTERNAL WIRING CONTRACTOR 

Contractors who wish to renew or register as one of our internal wiring contractors are required to do so at our online registration portal, eCustomer Experience (eCX).

Below are the registration steps:

  1. Log on to our eCX application here.
  2. At the landing page, click ‘I Want To Register’ link and choose ‘Contractor’ button.
  3. Please ensure that all entered details are valid and complete for our approval.
  4. Your registered Email Address will be used as your User ID every time you log in to eCX.
  5. You will receive emails on application status update via the same email address.
  6. Once approved, you may view and renew your registration online to stay as our active contractor.

For any enquiries, please contact our Customer Care Centre at 1300-88-3111 or email us at ecx.support@sarawakenergy.com

MORE INFO