CUSTOMERS
Need help with your account or electricity bill? Click on one of the links below to find the service or relevant information you need.
Stay connected and go digital with SEB cares. Learn step-by-step instructions on how you can perform your transactions online. Full guide available.
Register with e-Customer Experience (eCX) to monitor the progress of your new electricity supply application. Find the list of active consultants and contractors here.
Locate our Customer Service Counters and acquire the service you need from our friendly customer service representatives.
Sarawak Energy Appointment System (SEAS) allows customers to make appointments with Sarawak Energy anytime, anywhere.
Use SEB cares to self-manage your account and bills. You can also discover various payment methods and locate our payment kiosks.
For all your bill matters; view your bill, get bill info, find payment channels, and more.
Find out more about our services and the frequently asked questions here. You can also chat with Carina, our virtual assistant for further assistance.
Introducing our Net Energy Metering Scheme to promote the use of renewable energy and the conservation of non-renewable energy at the consumer level.