Need help with your account or electricity bill? Click on one of the links below to find the service or relevant information you need.

Sarawak Energy Appointment System

Sarawak Energy Appointment System (SEAS) allows customers to make appointments with Sarawak Energy anytime, anywhere.

e-Customer Experience (eCX)

Register with e-Customer Experience (eCX) to monitor the progress of your new electricity supply application. Find the list of active consultants and contractors here.

Contractor & Consultant

Customer Service

Locate our Customer Service Counters and acquire the service you need from our friendly customer service representatives.

Customer Support

Find out more about our services and the frequently asked questions here. You can also chat with Carina, our virtual assistant for further assistance.

Pay Your Bills

Click here to pay your electricity bills

Subscribe to e-Bill

Go paperless and sign up for Sarawak Energy e-Bill service.

Understanding Your Bill

For all your bill matters; view your bill, get bill info, find payment channels, and more.


Get to know more about different categories of our tariffs here.

Net Energy Metering Scheme

Introducing our Net Energy Metering Scheme to promote the use of renewable energy and the conservation of non-renewable energy at the consumer level.

General Terms and Conditions

Find out more about our General Terms and Condition of Electricity Supply.

Personal Data and Contact Information

Sarawak Energy is committed to deliver your monthly electricity bills to correct home, business, and email addresses, and send mobile notifications to accurate mobile phone numbers.