CUSTOMERS

Need help with your account or electricity bill? Click on one of the links below to find the service or relevant information you need.

SEB CARES

Stay connected and go digital with SEB cares. Learn step-by-step instructions on how you can perform your transactions online. Full guide available.

e-Customer Experience (eCX)

Register with e-Customer Experience (eCX) to monitor the progress of your new electricity supply application. Find the list of active consultants and contractors here.

CUSTOMER SERVICE

Locate our Customer Service Counters and acquire the service you need from our friendly customer service representatives.

SEAS

Sarawak Energy Appointment System (SEAS) allows customers to make appointments with Sarawak Energy anytime, anywhere.

SELF-SERVICE

Use SEB cares to self-manage your account and bills. You can also discover various payment methods and locate our payment kiosks.

BILL MANAGEMENT

For all your bill matters; view your bill, get bill info, find payment channels, and more.

TARIFFS

Get to know more about different categories of our tariffs here.

PAY YOUR BILLS

Click here to pay your electricity bills

CUSTOMER SUPPORT

Find out more about our services and the frequently asked questions here. You can also chat with Carina, our virtual assistant for further assistance.

GO PAPERLESS CAMPAIGN (E-BILL)

Go paperless and sign up for Sarawak Energy e-Bill service.

NET ENERGY METERING SCHEME

Introducing our Net Energy Metering Scheme to promote the use of renewable energy and the conservation of non-renewable energy at the consumer level.

PERSONAL DATA AND CONTACT INFORMATION

Sarawak Energy is committed to deliver your monthly electricity bills to correct home, business, and email addresses, and send mobile notifications to accurate mobile phone numbers.