SELF-SERVICE
Sarawak Energy provides several self-service channels to make things as easy for you as possible.
OUR SERVICES
SEB cares is Sarawak Energy’s e-service portal, designed to give you a convenient, seamless customer experience. You can carry out various account and bill management functions quickly and easily with both desktop and mobile flexibility (now available for Android and iOS).
Login or register with SEB cares today to enjoy various services at your own convenience.
PAYMENT KIOSKS
Using our self-service Payment Kiosks, you can make single or multiple bill payments (up to 5 bills per transaction), as well as pay your collateral deposits. Payments can be made by cash, cheque or any credit card issued by a Malaysian bank.
Payment Kiosks at our premises:
- Wisma SESCO, Kuching
- Sri Aman Office
- Sibu Regional Office
Payment Kiosks at other locations:
- Saradise BDC, Kuching
- Sibu Civic Centre
- UTC Kuching
- UTC Sibu
- UTC Miri
- Bandar Baru Permyjaya Miri
- Town Square Bintulu
- Jubli Mutiara Sarikei
Payment Channels
-
Over-the-Counter
PAYMENT CHANNEL PAYMENT METHOD Cash Cheque Bank Card Debit Card Credit Card* -Visa/Master/AMEX Sarawak Energy Customer Service Counter ✓ ✓ ✓ ✓ ✓ UTC Counters
(Kuching, Miri, Sibu)✓ ✓ ✓ ✓ ✓ Kuching Water Board ✓ ✓ Sibu Water Board ✓ ✓ LAKU Management Sdn Bhd ✓ ✓ Kuching North City Hall (DBKU) ✓ ✓ Kuching South City Council (MBKS) ✓ ✓ Padawan Council (MPP) ✓ ✓ Sarikei District Council ✓ ✓ Sibu Municipal Council ✓ ✓ Miri City Council ✓ ✓ POS Malaysia ✓ Agro Bank** ✓ ✓ Bank Simpanan Nasional** ✓ ✓ RHB Bank** ✓ ✓ Bintulu Development Authority ✓ ✓ H&L Supermarket ✓ ePay Authorised Agents ✓ Kedai Mesra Petronas ✓ 7-11 Convenience Outlets ✓ *Terms and Conditions Apply
**Available at Sarawak branches only -
Autopay
*Terms & Conditions ApplyPayment Channel Payment Method Accept Master/ Visa credit or debit card issued in Malaysia Debit Card*
Credit Card*Registration is required. Registration can be made at any Sarawak Energy Customer Service Counter AutoPay payment will be deducted 7 days before the tax invoice due date -
ATM
*Terms & Conditions ApplyPayment Channel Payment Method Ambank Saving Account
Current AccountBank Simpanan Nasional Bank Islam RHB Bank -
Direct Debit
*Terms & Conditions ApplyPayment Channel Payment Method Bank Simpanan Nasional Saving Account
Current Account -
Mobile Apps
*Terms & Conditions ApplyPayment Channel Payment Method SEB cares FPX Channel (via Internet Banking for participating banks)
Debit Card*
Credit Card* - Visa/ Master/AMEXShopee FPX Channel (via Internet Banking for participating banks)
Debit Card*
Credit Card* - Visa/ Master/AMEX
E-walletLazada SarawakPay BonusLink App GrabPay E-wallet Maybank2U Saving Account
Current AccountRHB Now PBeBank -
Online Payment
*Terms & Conditions ApplyPayment Channel Payment Method SEB cares - sebcares.sarawakenergy.com.my FPX Channel (via Internet Banking for participating banks)
Debit Card*
Credit Cards* - Visa/ Master/ AMEXJomPAY - www.jompay.com.my Ambank - ambank.amoline.com.my Saving Account
Current AccountBank Islam - www.bankislam.biz Bank Simpanan Nasional - www.mybsn.com.my Hong Leong Bank - www.hongleongconnect.my Maybank - www.maybank2u.com.my PayBillsMalaysia - paybillsmalaysia.sarawak.gov.my POS Malaysia - www.posonline.com.my Public Bank - www.pbebank.com RHB Bank - www.rhb.com.my BonusLink – www.bonuslink.com.my -
CDM
*Terms & Conditions ApplyPayment Channel Payment Method Bank Simpanan Nasional - www.mybsn.com.my Cash