NEWS & UPDATE

Sarawak Energy Expands Customer Support for Billing Concerns

KUCHING
7 SEPTEMBER 2026

Sarawak Energy is expanding its customer support across Sarawak to make it easier for customers with electricity billing concerns to have their accounts reviewed and receive assistance.

From 2 to 4 September 2026, Sarawak Energy operated dedicated service counters at Wisma SESCO in Kuching to provide a fast-track avenue for customers to raise billing concerns and have their accounts reviewed. The initiative will now continue until October 2026 and will be extended to Sibu, Bintulu and Miri.

Sarawak Energy has an established grievance mechanism available through its existing customer service channels for customers seeking clarification or a review of their electricity bill. Each case will be reviewed based on their relevant account, billing and meter records, with the findings properly explained to the customer. Any meter reading or billing discrepancy identified during the review will be investigated and addressed accordingly.

In relation to the recent billing concerns raised on Facebook, Sarawak Energy has identified 22 customer cases. Of these, 20 customers have been engaged, one newly received case will be followed up and one customer could not be contacted based on the information available. Customers with any other billing concerns are encouraged to contact Sarawak Energy directly for review and follow-up. 

Customers who wish to seek a further review of the amount charged may submit an appeal together with relevant supporting information. Flexible payment arrangements may also be offered to help customers manage their account.

The Sarawak Energy Cares Facebook page at www.facebook.com/SarawakEnergycares also provides customers with a platform to raise concerns, make enquiries and provide feedback directly to Sarawak Energy for follow-up by its Customer Service team.

Customers may contact Sarawak Energy through the following channels:

  • Customer Care Centre: 1300-88-3111
  • Email: customercare@sarawakenergy.com
  • SEB cares mobile app
  • Visit the nearest Sarawak Energy customer service counter