NEWS & UPDATES
Sarawak Energy Rolls Out Appointment System at Selected Customer Service Counters Statewide
4 NOVEMBER 2021
Sarawak Energy will be introducing the Sarawak Energy Appointment System or SEAS on 15 November 2021 at its customer service counters at Wisma SESCO, Sibu Civic Centre and Permyjaya in Kuching, Sibu and Miri respectively.
The implementation of SEAS aims to reduce waiting times and enhance the overall customer service experience, while improving scheduling and traffic management as well as preventing the further spread of COVID-19.
The appointment system is accessible via https://www.sarawakenergy.com/customers under “SEAS” or by scanning the QR code below and will commence accepting appointment bookings from Monday, 8 November 2021 onwards. Customers are required to select their preferred date and time when making an appointment.
Once the appointment is successfully made, customers will need to arrive the premises five minutes before the appointment time. Customers are also advised to check their e-mails before visiting the counters as appointments may be cancelled due to unforeseen circumstances. They may then book another appointment in the system.
Sarawak Energy reminds customers that only those who have received two doses of the COVID-19 vaccine are permitted to enter any of Sarawak Energy’s customer service counters.
From 8 November 2021 onwards, the utility company will no longer accept walk-ins at its Wisma SESCO, Sibu Civic Centre and Permyjaya customer service counters starting 15 November 2021 except for matters requiring urgent attention.
SEAS was first introduced to Sarawak Energy’s customer service counter at Saradise, Kuching on 1 October 2021 and is well-received by customers. Sarawak Energy will also introduce the system to all its customer service counters in several phases throughout Sarawak by 2022 to enhance and improve customer service.
Meanwhile, Sarawak Energy continues to encourage customers to perform transactions through online services at Sarawak Energy's mobile app “SEB cares” for bill payments and enquiries. Payments can also be made via other platforms such as online banking, JomPay and e-wallets like SPAY GLOBAL and Boost.
Customers can also enjoy RM2 rebate for 12 months when they subscribe to e-Bill, effective from the billing period upon registration.
For more information, please contact Sarawak Energy’s Customer Care Centre at 1300-88-3111 or e-mail firstname.lastname@example.org. Alternatively, customers can also get in touch through “SEB cares”, which can be downloaded via Google Play Store and Apple App Store.
Sarawak Energy Appointment System (SEAS) is accessible via the Sarawak Energy website under ‘Customers’ (above) or by scanning the QR code (below)
Sarawak Energy’s customer service counters at Wisma SESCO (top), Sibu Civic Centre (centre) and Permyjaya Miri (bottom)