Sarawak Energy Reopens Customer Service Counters in Central Sarawak

Meter Reading and Bill Delivery Services Also Resume Under Conditional Movement Control Order

16 FEBRUARY 2021

Sarawak Energy’s customer service counters as well as meter reading and bill delivery services in Central Sarawak, except UTC Sibu, have resumed operations yesterday (15 February) under the Conditional Movement Control Order or CMCO.

Under the previous MCO imposed in the region, which ended on Sunday, all meter reading and bill delivery services in Sibu, Dalat, Kanowit and Kapit were temporarily suspended to help curb the spread of COVID-19.

Sarawak Energy reminds customers who intend to perform transactions at customer service counters to strictly comply with all Standard Operating Procedures or SOPs including temperature scanning prior to entry, wearing facemasks and maintaining the appropriate physical distancing at all times, and utilising the hand sanitisers provided.

All customer service counters are sanitised on a regular basis for the safety of all personnel and customers.

Customers are strongly encouraged to perform transactions such as bill payments online via Sarawak Energy's mobile app “SEB cares” and other platforms such as online banking, JomPay as well as e-wallets like Sarawak Pay and Boost.

Earlier this year, Sarawak Energy introduced its e-Bill services where customers signing up for the services from 1 January to 31 December 2021 shall receive a RM2 rebate in their monthly electricity bills for a period of 12 months. The rebate will be reflected in the next billing upon registration, and customers will no longer receive physical bills.

Registration for e-Bill services can be done by visiting Sarawak Energy operating customer service centres, self-registration via “SEB cares”, by calling the 24/7 Customer Care Centre hotline at 1-300-88-3111, or via the website at

For more information, customers can contact the Customer Care Centre or e-mail to Alternatively, customers can also get in touch through “SEB cares”, which can be downloaded via Google Play Store and Apple App Store.-ENDS

File photo: Sarawak Energy Customer Care Center in Sibu

File photo: Sarawak Energy Customer Care Center in Sibu