NEWS & UPDATES
SEB cares Registers More Than 100k New Users Over MCO
Digital Touchpoint Users Go Up 100%
20 OCTOBER 2020
More Sarawak Energy customers have chosen to go digital via "SEB cares” mobile application since the Movement Control Order or MCO came into force in March this year. As at end of September, about 210,000 users or about 30% of Sarawak Energy’s 700,000 customers have now registered to use the one-stop app.
“We have registered more than 100,000 new users in the six months since March representing a 100% increase over the period. Thank you to our customers who have been using our “SEB cares” mobile app,” said Lau Kim Swee, Chief Executive Officer for Sarawak Energy’s utility arm, Syarikat SESCO Berhad.
“SEB cares” provides users with round-the-clock digital access to the power utility’s services.
“By choosing to go digital, more people are able to stay home and this keeps more people safe. Customers gain 24/7 access to services such as bill monitoring, report on meter reading for bill adjustment and to make online payment via FPX (internet banking) or credit cards.”
“Customers can also receive real-time alerts on power interruption, to report on power outages, faulty streetlights, slanting electricity poles and fallen electrical lines. They can also receive notifications on planned shutdowns in their respective area,” he said.
“We truly appreciate our customers who have proactively used this mobile app to highlight issues so that we can respond quickly,” Lau remarked.
Sarawak Energy also embarks on other digitalisation initiatives such as online electricity supply application and smart metering for remote reading in its efforts to continuously improve its customer service experience. Having all these initiatives, customers will no longer need to be physically present at the customer service centres to process their application in the future.
Sarawak Energy is currently running a #stayhome #staysafe campaign via mainstream and social media to encourage more uptake of its “SEB cares” platform.
“SEB cares” was first launched in 2016 and can be downloaded for free through Apple’s App Store for iOS users and Google Play Store for Android users. Alternatively, the web-based application can be accessed via https://sebcares.sarawakenergy.com.my/.
Other available platforms for customers to reach for the utility’s services are via its Customer Care Centre at 1300-88-3111, email at firstname.lastname@example.org, and customer service counters and kiosks throughout Sarawak. Alternatively, customers can also pay their bills through alternative platforms such as online banking via JomPay and e-Wallets like Sarawak Pay and Boost as well as online shopping platforms like Lazada and Shopee.
“SEB cares” can be downloaded for free through Apple’s App Store for iOS users and Google Play Store for Android users
FILE PHOTO: Menara Sarawak Energy