Sarawak Energy Resumes Customer Service Operations

11 May 2020

Sarawak Energy is resuming its customer service counter operation and meter reading and bills delivery services from Tuesday 12 May 2020, in line with the government’s Conditional Movement Control Order (CMCO) directive. The services were stopped in mid-March following the implementation of the first phase of the Movement Control Order.

Sarawak Energy will exercise precautionary health measures in resuming the services and operation in accordance with government and company standard operating procedures. This includes controlling the number of customers inside the customer service centre and thermal scanning of customers entering the premises.

Customers entering Sarawak Energy premises must wear face masks and comply with the Standard Operating Procedures (SOP). Hand sanitisers will be provided at the centre.

Customer service counters at main stations in Kuching, Sri Aman, Sibu, Sarikei, Miri and Bintulu will be operating from 8.30am to 4.00pm while other stations will be operating from 8.00am to 12 noon daily.

To avoid conducting or to minimise face to face transactions, customers are encouraged to continue to use SEB cares, Sarawak Energy’s online application for tracking and payment of bills as well as for other online functions instead of going to service counters.

The ‘SEB cares’ mobile application can be downloaded in Play Store or App Store as well as via https://sebcares.sarawakenergy... for matters on billing and meter reading, bill payments and reporting of any technical issues.

Besides SEB cares, payment of bills can also be conducted through other platforms such as online banking via JomPay and e-Wallets like Sarawak Pay and Boost as well as online shopping platforms- Lazada and Shopee.

Payment kiosks located in Kuching (Saradise), Bintulu and Miri customer service centres continue to be in operation from 7am to 7pm daily.

For further enquiries, customers can contact Sarawak Energy’s customer care centre at 1300-88-3111 or email at