Sarawak Energy Electrical Safety Message: Stay Safe During Flood


Sarawak Energy is closely monitoring the flood situation in Sarawak due to unseasonally heavy and continuous rainfall in various areas. The utility provider’s priority is to keep the public safe from electrical hazards and will take the necessary measures to ensure this.

Sarawak Energy will switch off supply to substations and other facilities without prior notice during a flood or if rising waters causes a dangerous situation. Power supply will only be restored when it is safe to do so.

Members of the public are requested to practise the following safety precautions during heavy rain or rising waters to minimise risks in the event of a flood.


  • Turn off the home supply at the main switchboard at the earliest sign of rising waters.
  • Move electrical equipment to an elevated position or area above the anticipated flood level at the earliest sign of rising waters.


  • Avoid using electrical appliances.
  • Do not go near submerged electrical installations (i.e. poles, substations, transformers etc).
  • If in a boat in a flooded area, be cautious of power lines. Swollen rivers may elevate the water level closer to high tension lines.


  • Beware of fallen electrical poles.
  • Stay away from fallen electrical lines as they may still be live.
  • Do not attempt to operate electrical appliances if these have been submerged in flood waters as this may cause electrocution or fire.
  • Engage a qualified electrician to inspect home/building wirings before turning on the main supply.

For more information, customers can contact Sarawak Energy's 24/7 Customer Care Centre at 1300-88-3111 or email to Customers can also download Sarawak Energy’s mobile app SEB cares, available on Google Play Store and Apple App Store for assistance.

A photo of one of the submerged substations at SK Nanga Bawai, Kapit that had to be shut down due to flood.

A pole-mounted transformer at Sg Song was shut down as the fuse was submerged due to flood.

View of the flooded submerged pole-mounted transformer.