NEWS & UPDATES
Sarawak Energy Reminds its Customers to Be Vigilant Against Impersonators
KUCHING, 20 JANUARY 2019, SUNDAY: Sarawak Energy advises the public to be cautious and verify the identity of those claiming to be the personnel of its utility arm, Syarikat SESCO Berhad (SESCO) before allowing them to enter the compound of their premises. This reminder is following a recent incident in Sarikei where an octogenarian was robbed by a man claiming to be a SESCO personnel conducting meter checks at the victim’s home.
Sarawak Energy Vice President for Retail, Yusri Safri said, all staff going to customers' houses have been instructed to introduce themselves and present their staff identification. "Customers may verify the staff identity by calling Sarawak Energy's Customer Care Centre (CCC) at 1300 88 3111," said Yusri.
In the case where the staff are attending to the customer's request made through CCC, the customer will be provided with a case number which is also provided to the staff for reference and cross checking.