Arrears Calculation For Power Theft In Accordance To Process

Sarawak Energy assures it has methodical calculation for arrears and structured avenue for appeal

22 OCTOBER 2019

Sarawak Energy assures its customers that it has an established internal process when dealing with meter tampering cases.

Its utility arm, Syarikat SESCO Berhad’s meter inspection team adheres to a stringent and systematic procedure to ensure that all evidence are collected, examined and preserved as guided by the provisions of the Electricity Ordinance.

SESCO works closely with the Electrical Inspectorate Unit of Ministry of Utilities Sarawak and the police to curb this dangerous crime, which endangers lives and damages customers’ properties including electrical appliances which may lead to fire.

SESCO’s meter inspection team follows the established Standard Operating Procedures in performing meter inspection which includes detailed checking of abnormalities on meter and its installation such as disturbed seals or modification to meter’s wiring. The seized exhibits are sent to meter laboratory for further comprehensive tests and validation on the meter irregularities before final confirmation of results.

Subsequently, a letter will be issued to inform the customer on the irregularities and the arrears charged to recover the loss of revenue due to the meter tampering act. Should the customer need further clarification, the customer can approach SESCO’s officer as stated in the arrears letter.

SESCO has also put in place an appeal process if the customer objects to the findings. The customers can approach any SESCO office to submit their appeals. This mechanism provides opportunity for the customers to present any documentation or evidence to support their appeal. All cases will be assessed thoroughly ensuring a fair final determination of the arrears with the outcome notified to the customers.

In Miri, about 80 accounts have been disconnected in October for outstanding arrears arising from meter tampering, and 28 of the accounts have settled their arrears while 16 have appealed. Meanwhile, no response was received from 4 accounts and the remaining 32 accounts have opted to settle their arrears in instalments.

As for the two cases in Miri highlighted in the press conference recently, both suspected tampered meters were seized with acknowledgement of the respective customer representatives at site. Arrears letters were then issued to both customers with details of the tampering and the arrears charged. These arrears would appear in the customer’s monthly electricity bills if left unpaid.

The tampering was detected due to abnormally low monthly consumption and after meter replacement, it reverts to the typical monthly consumption reading. The arrears are derived based on these differences and where the consumers disagreed, any dispute may be raised in the appeal process.

Customers can contact Sarawak Energy Customer Care Centre at 1300-88-3111 directly should they have any queries. For further enquiries on arrears charged, customers are urged to approach SESCO personally.