Contact Sarawak Energy Customer Care Centre for Faulty Street Lights

Sarawak, Kuching – January 28 , 2013 – In the case of a broken pole along Jalan Landeh near Kota Padawan which were highlighted in the local newspapers within the past 3 days, Sarawak Energy wishes to inform that the telecommunication poles are not owned by Sarawak Energy. 

For those faulty street lights on steel columns, they were previously installed and owned by an external party and it is beyond the jurisdiction of Sarawak Energy.  Concerned over the safety of road users, Sarawak Energy has alerted the relevant parties concerned, requesting them to rectify the situation or to install completely new lightings to the required standard adopted by Sarawak Energy.  At this point, Sarawak Energy is still waiting for the feedback on the matter.

"We would like to thank customers who have called in to inform us on faulty street lightings.  As there are countless street lights throughout the State, we urge the public to notify us when they come across any defaults.  Upon receiving an alert, we will dispatch a technical team to investigate and carry out repairs where necessary.    It is important to know that not all street lights come under Sarawak Energy's jurisdiction.  Even so, we will provide the callers with the correct information and will assist in forwarding the complaints to the relevant parties.’ said a Sarawak Energy spokesperson.