CONTACT US
CONTACT US.
At Sarawak Energy, we are always keen to know what's on your mind and how we can serve you better. Whether it's a complaint, compliment or a request, we welcome your feedback. Please feel free to drop us a line anytime
FOR TECHNICAL AND BILLING ENQUIRIES, KINDLY CONTACT:
Customer Care Line (Malaysia Only)
1300-88-3111
Fax
+6082-313588
Email
customercare@sarawakenergy.com
Chatbot
Chat with Carina
FOR CORPORATE INFORMATION, KINDLY CONTACT:
General Line
082-388388
Office Hours
Monday to Friday : 8:00 a.m to 5:00 p.m
Fax
082-341063
Customer Service Counter
Find your nearest Customer Service Counter:
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Western Region
Station Operating hours Availability Payment Kiosk Customer Service Counter Kuching Saradise, BDC Monday - Friday 7:30 am - 11:00 pm 8:30 am - 4:00 pm Saturday - Sunday - Wisma SESCO, Petra Jaya Monday - Friday 8:00 am - 5:00 pm - Urban Transformation Centre (UTC) at Taman Kereta Monday - Friday
Saturday - Sunday
(Except for Public Holidays)8:00 am - 7:00 pm
8:00 am - 5:00 pm8:00 am - 7:00 pm
8:00 am - 5:00 pmSri Aman Regional Office, Jalan Sim Kim Monday - Friday 7:30 am - 11:00 pm 8:30 am - 4:00 pm Serian Service Sarawak Centre at State Government Office Complex (Serian Division) Monday - Friday 8:00 am - 4:00 pm 8:00 am - 5:00 pm Lundu Regional Office, Jalan Blacksmith Monday - Thursday 8:30 am - 12:00 pm 8:30 am - 12:00 pm 1:00 pm - 4:00 pm 1:00 pm - 4:00 pm Friday 8:30 am - 11:45 am 8:30 am - 11:45 am 2:15 pm - 4:00 pm 2:15 pm - 4:00 pm Bau Regional Office, Jalan Dato’ Salau Monday - Thursday 7:30 am - 4:00 pm 8:30 am - 12:00 pm
1:00 pm - 4:00 pmFriday 7:30 am - 4:00 pm 8:30 am - 11:45 am
2:15 pm - 4:00 pmSaturday - Sunday 7:30 am - 4:00 pm - Siburan Regional Office, Siburan Monday - Thursday 7:30 am - 4:00 pm 8:30 am - 12:00 pm Friday 7:30 am - 4:00 pm 8:30 am - 11:45 am
2:15 pm - 4:00 pmSaturday - Sunday 7:30 am - 4:00 pm - Kota Samarahan Regional Office, Kota Samarahan Monday - Thursday 8:30 am - 12:00 pm 8:30 am - 12:00 pm 1:00 pm - 4:00 pm 1:00 pm - 4:00 pm Friday 8:30 am - 11:45 am 8:30 am - 11:45 am 2:15 pm - 4:00 pm 2:15 pm - 4:00 pm Simunjan Regional Office, Jalan Nanas Monday - Thursday - 8:30 am - 12:00 pm 1:00 pm - 4:00 pm Friday - 8:30 am - 11:45 am 2:15 pm - 4:00 pm Betong Service Sarawak Centre, Jalan Lee Kai Teng Monday - Friday 8:00 am - 5:00 pm 8:00 am - 5:00 pm Saratok Regional Office, Jalan Taman Muhibah Monday - Thursday - 8:30 am - 12:00 pm 1:00 pm - 4:00 pm Friday - 8:30 am - 11:45 am 2:15 pm - 4:00 pm Pusa Regional Office, Jalan Beladin Trison Monday - Thursday - 8:30 am - 12:00 pm 1:00 pm - 4:00 pm Friday - 8:30 am - 11:45 am 2:15 pm - 4:00 pm -
Central Region
Station Operating hours Availability Payment Kiosk Customer Service Counter Sibu Regional Office, Jalan Deshon Monday - Friday 8:00 am - 5:00 pm 8:30 am - 4:00 pm Civic Centre, Jalan Tun Abg Hj Openg Monday - Friday 7:00 am - 11:00 pm 8:30 am - 4:00 pm Saturday - Sunday - State Agency UTC1, Jalan Bengkel Monday - Friday 8:00 am - 7:00 pm 8:00 am - 7:00 pm Saturday - Sunday
(Except for Public Holidays)8:00 am - 5:00 pm 8:00 am - 5:00 pm Sarikei Service Sarawak, Jalan Nenas Monday - Friday 7:00 am - 7:00 pm 8:00 am - 5:00 pm Saturday - Sunday - Kapit Regional Office, Jalan Temenggong Jugah Monday - Thursday - 8:30 am - 12:00 pm
1:00 pm - 4:00 pmFriday - 8:30 am - 11:45 am
2:15 pm - 4:00 pmMukah Retail Office, Jalan Hj Muhd Pauzi Monday - Thursday 8:00 am - 5:00 pm 8:30 am - 12:00 pm
1:00 pm - 4:00 pmFriday 8:30 am - 11:45 am
2:15 pm - 4:00 pmDaro Regional Office, Jalan Perindah Monday - Thursday 8:30 am - 12:00 pm
1:00 pm - 4:00 pm8:30 am - 4:00 pm Friday 8:30 am - 11:45 am
2:15 pm - 4:00 pm8:30 am - 4:00 pm -
Northern Region
Station Operating hours Availability Payment Kiosk Customer Service Counter Bintulu Town Square Bintulu Monday - Friday 7:30 am - 11:00 pm 8:30 am - 4:00 pm Saturday - Sunday 7:30 am - 11:00 pm - Miri Bandar Baru Permyjaya Monday - Friday 7:00 am - 11:00 pm 8:30 am - 4:00 pm Saturday - Sunday 7:00 am - 11:00 pm - UTC Miri at Pejabat Majlis Bandaraya Miri Monday - Friday 8:00 am - 7:00 pm 8:00 am - 7:00 pm Saturday - Sunday
(Except for Public Holidays)8:00 am - 5:00 pm 8:00 am - 5:00 pm Limbang Regional Office, Jalan Ricketts Monday - Thursday 8:30 am - 3:00 pm 8:30 am - 12:00 pm Friday 8:30 am - 3:00 pm 8:30 am - 11:45 am
2:15 pm - 3:00 pmMarudi Regional Office Monday - Thursday - 8:30 am - 12:00 pm
1:00 pm - 4:00 pmFriday - 8:30 am - 12:00 pm
1:00 pm - 4:00 pmLawas Regional Office Monday - Thursday - 8:30 am - 12:00 pm
1:00 pm - 4:00 pmFriday - 8:30 am - 11:45 am
2:15 pm - 4:00 pm
Power Theft
If you suspect anyone involved in stealing electricity, please report to our hotline 082-443535 or email us at customercare@sarawakenergy.com
ADDRESS:
Sarawak Energy Berhad
Menara Sarawak Energy,
No. 1, The Isthmus,
93050 Kuching,
Sarawak, Malaysia.