BALEH HEP GRIEVANCE MECHANISM
Grievance Mechanism
Introduction
- This grievance mechanism guideline will demonstrate how stakeholders can raise concerns or complaints related to the Baleh Hydroelectric Project.
- The objective of the grievance mechanism is to ensure comments, feedback and grievances are addressed in a fair, transparent and timely manner in line with international best practices.
Objective
- To provide stakeholders with a clear process for submitting comments and raising grievances.
- To establish a structured and systematic approach for managing comments, responses and grievances, enabling effective monitoring of the mechanism.
- To ensure that all comments, responses and grievances are handled in a fair, transparent and timely manner, in line with Sarawak Energy's core values and international best practices.
Nature of Grievances
- Potential Environmental and Social Impacts
- Grievances from directly affected project communities may arise from the following:
Filing Grievances through a Grievance Form
You may obtain a hard copy of the Baleh HEP Grievance Form at the following locations:
- Baleh HEP Project Site Office
- SESCO Regional Office in Kapit
- Sarawak Energy CSR Office, Kapit
- Menara Sarawak Energy, Kuching (Baleh HEP Project Services team)
- Bukit Mabong District Office
- Labour Department, Kapit
Fill in the form and submit it to the designated administrative officer for processing.
Please allow three (3) to seven (7) working days for the grievance to be logged into our system. The Baleh HEP Grievance Mechanism Administrators will contact you once your grievance has been successfully recorded.
Filing Grievances through Email
You may submit your grievance by emailing Baleh.hydro@sarawakenergy.com. Kindly include the following information:
- Name
- Contact number (mobile/office/home)
- Address
- Details of grievance
Please allow three (3) working days for your grievance to be logged into our system. The Baleh HEP Grievance Mechanism Administrators will contact you once it has been successfully recorded.
Filing Grievances through the Helpline
You may also report your grievances via our helpline at +6013 839 5079.
Helpline Operating Hours:
- Monday to Friday, 8:00am to 5:00pm
The helpline is available through phone calls, SMS and WhatsApp.
Please allow up to three (3) working days for your grievance to be logged into our system. The Baleh HEP Grievance Mechanism Administrators will reach out to you once it has been successfully recorded.
Baleh HEP Grievance Mechanism Administrators
|
No. |
Name |
Contact Number |
Email Address |
|
1. |
Sharina Bohari |
010-4090958 |
|
|
2. |
Zoee Edmund |
019-8980765 |
|
|
3. |
Esmaralda Tisha Lester |
012-8834778 |
|
|
4. |
Reuben Jagai |
014-6815666 |
|
|
5. |
Henry Jang |
013-8335051 |
Baleh-Mapai 500kv Transmission Line Project Grievance Mechanism Administrators
|
No. |
Name |
Contact Number |
Email Address |
|
1. |
Bartholomew Alvin Leonard Libau |
019 - 8662158 |
Bartholomew.Leonard@sarawakenergy.com |
|
2. |
Kevin Luat Antau |
010 – 9801208 |
Kevin.Antau@sarawakenergy.com |
Mapai Substation Project
|
No. |
Name |
Contact Number |
Email Address |
|
1. |
Lau King Leong |
011-31707911 |
KingLeong.Lau@sarawakenergy.com |
|
2. |
Najla Liyana Binti Abdul Kadir |
019-5206342 |
Najlaa.AbdKadir@sarawakenergy.com |
Grievance Process
This process outlines the steps for raising and resolving grievances in a transparent, fair and timely manner. It provides clear guidance for submitting concerns or complaints related to Sarawak Energy’s operations, ensuring that all grievances are managed in accordance with established policies and procedures.
Grievance Flow Chart
Grievance Form
