ANNOUNCEMENT

EXTENSION OF ELECTRICITY DISCOUNTS FOR SARAWAK ENERGY CUSTOMERS IN 2021

Sarawak Energy will extend the electricity discounts under the “Program Strategik Memperkasa Rakyat & Ekonomi Tambahan (PEMERKASA Plus) “ and “Bantuan Khas Sarawakku Sayang 6.0” as announced by the Federal and State Governments respectively.

Under Bantuan Khas Sarawakku Sayang 6.0, about 647,000 customers from domestic, commercial and industrial sectors will continue to receive a 5 to 25 percent discount on their electricity bills until 31 December 2021.

Six commercial sectors have been identified to receive a 15 percent discount for their electricity consumption until 30 September 2021. These are hotel operators, theme parks, convention centres, shopping malls, local airline offices and travel and tour agencies. Of the 15 percent, 10 percent is provided under the Federal Government’s Pakej Bantuan PEMERKASA Plus and another 5 percent is provided under Sarawak Government’s Bantuan Khas Sarawakku Sayang 6.0 package.

Sarawak Energy has a dedicated task force working round the clock to normalise bills to ensure that every customer from the eligible categories receive their discounts accordingly.

For more information, customers may contact Sarawak Energy's 24/7 Customer Care Centre at 1300-88-3111 or email to customercare@sarawakenergy.com. Alternatively, customers can get in touch through Sarawak Energy’s mobile app SEB cares, which can be downloaded via Google Play Store and Apple App Store.

Consumer Categories Sub-Categories Total Discounts Discounts from Governments in 2021
1 Jan - 30 Sept 1 Oct - 31 Dec
State
Federal
State
Federal
Domestic D - 25% 25% 0%
25%
0%
Commercial C1, C2 & C3 6 Commercial Sectors
  • Hotels Operator
  • Travel and Tour Agency
  • Shopping Mall/Complex
  • Convention and Exhibition Centre
  • Theme Parks
  • Local Airlines
15% 5% 10%* 15%
0%
Others 15%
15% 0% 15% 0%
Industrial I1 & I2 - 10% 10% 0% 10% 0%
Industrial I3 - 5% 5% 0% 5% 0%

* Customers from the 6 commercial sectors who have not received 10% discounts from Federal Government in Jan to May 2021 may appeal by filling up this form.

The completed forms and supporting documents should be submitted to Sarawak Energy latest by 30 September 2021, either by email to our Customer Care Centre at customercare@sarawakenergy.com or the nearest customer service centres.