ANNOUNCEMENT

EXTENSION OF ELECTRICITY DISCOUNTS FOR SARAWAK ENERGY CUSTOMERS IN 2021

Sarawak Energy will extend the electricity discounts under the “Pakej Bantuan Perlindungan Ekonomi & Rakyat Malaysia (PERMAI) “ and “Bantuan Khas Sarawakku Sayang 5.0” as announced by the Federal and State Governments respectively.

The discount will be reflected in the electricity bills from 25 January onwards following the announcements of the new assistance packages. Customers who have been billed for their electricity consumption prior to 25 January will have their discounts for that period reflected in their electricity bills by March.

Under Bantuan Khas Sarawakku Sayang 5.0, about 640,000 customers from domestic, commercial and industrial sectors will receive a five to 25 percent discount on their electricity bills from 1 January to 30 June 2021. The discount will cost the State Government approximately RM166.2 million.

Six commercial sectors have been identified to receive a 15 percent discount for their electricity consumption from 1 January until 31 March 2021. These are hotel operators, theme parks, convention centres, shopping malls, local airline offices and travel and tour agencies. Of the 15 percent, 10 percent is provided under the Federal Government's Pakej Bantuan Permai and five percent provided under Sarawak Government’s Bantuan Khas Sarawakku Sayang 5.0 package.

Although the Federal subsidy for these sectors ends in March, the Sarawak Government will ensure these sectors will continue to have 15 percent discount by topping up the additional 10 percent subsidy from April to June 2021.

Sarawak Energy has assembled a dedicated task force working round the clock to normalise bills to ensure that every customer from the eligible categories receive their discounts accordingly.

For more information, customers may contact Sarawak Energy's 24/7 Customer Care Centre at 1300-88-3111 or email to customercare@sarawakenergy.com. Alternatively, customers can get in touch through Sarawak Energy’s mobile app SEB cares, which can be downloaded via Google Play Store and Apple App Store.

Consumer Categories Sub-Categories Total Discounts Discounts from Governments
1 Jan – 31 Mar 2021 1 Apr – 30 Jun 2021
State Federal State Federal
Domestic D - 25% 25% 0% 25% 0%
Commercial C1, C2 & C3
  • Hotels Operator
  • Travel and Tour Agency
  • Shopping Mall/Complex
  • Convention and Exhibition Centre
  • Theme Parks
  • Local Airlines
15% 5% 10%* 15% 0%
Others 15% 15% 0% 15% 0%
Industrial I1 & I2 - 10% 10% 0% 10% 0
Industrial I3 - 5% 5% 0% 5% 0

* Customers from the 6 commercial sectors who have not received 10% discounts from Federal Government in January to March 2021 may appeal by filling up this form.

The completed forms and supporting documents should be submitted to Sarawak Energy latest by 31 March 2021, either by email to our Customer Care Centre at customercarecentre@sarawakenergy.com or the nearest customer service centres (after the lifting of MCO).